Understanding Your Order, Shipment, and Return Processes
When you make a purchase from our online store, understanding the timelines, policies, and procedures for shipping, cancellation, and returns is crucial. This guide will help you navigate these processes smoothly, ensuring a satisfactory shopping experience.
Shipping and Delivery Details
Our commitment to fast delivery ensures that orders are typically dispatched within 2-10 days, subject to stock availability. However, the delivery date can vary based on several factors:
- Carrier practices: The efficiency and operational methods of the shipping carrier.
- Delivery location: The geographical distance and accessibility of the delivery address.
- Delivery method: The chosen method of delivery, whether standard or expedited.
- Volume of items: The number of items in your order can affect processing times.
Occasionally, orders are delivered in multiple shipments. If you have an urgent need, we encourage you to contact our customer support team. They can provide a more accurate estimate of the delivery timeline before you finalize your purchase.
Cancellation Policy
If you need to cancel your order, you may do so within 24 hours of placing it. To cancel, simply contact our support team for assistance. Upon cancellation, you will receive a refund as store credits, which you can use for future purchases without any restrictions.
Return Policy: Guidelines and Eligibility
Due to the delicate nature of our products and the complexities involved in reverse logistics, our return policy is designed to be clear and straightforward. We accept returns under specific conditions:
- Incorrect Product Dispatch: If the item delivered does not match your order confirmation, or there is a noticeable discrepancy between the received product and its description due to our handcrafting process.
- Quality or Manufacturing Defects: If the product you receive has a defect in quality or craftsmanship.
- Damaged Package: If the package arrives damaged, do not accept it. Instead, take photographs of the damaged package, if possible, and contact us immediately.
Please ensure that you report any defects, damages, or incorrect deliveries within 24 hours of receiving the order.
Important Video Recording Requirement
For any claims related to damaged or incorrect products, a complete video of the product unboxing is mandatory. This video should start from the moment you begin to open the package and continue until all contents are fully revealed. This requirement is crucial for us to verify the claim and expedite the resolution process.
Return Process
When returning an item, please ensure it is packed in its original packaging and includes all original accessories. Once we receive the returned item in its original condition, we will process your exchange or refund as store credit, deducting any applicable damages or overheads.
For further assistance, please do not hesitate to reach out:
Canada
USA
Japan
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